Our Approach to Returns

If a package is returned to us as undeliverable, we’ll contact you to confirm your address. Reshipping is free if the error was on our end; a new shipping fee applies if the address provided was incorrect or incomplete. If we don’t hear back within 15 days, the order will be refunded minus original shipping costs.

All sales are final. Because every piece is handcrafted to order, we’re unable to accept returns or exchanges for reasons such as change of mind or sizing preference.

Sizing

• Each item is made to precise measurements, and a detailed size chart is provided on every product page
• Customers are responsible for selecting the correct size prior to ordering
• Ordering the incorrect size does not qualify as a defect and is not eligible for store credit or exchange
• We’re happy to help you find your fit. Reach out to info@ishakesarwani.com before ordering if you have any sizing questions

When We Will Step In

• We will offer store credit only in the case of a genuine defect, meaning the item was damaged in production or in transit, or you received the wrong item entirely
• Contact info@ishakesarwani.com within 48 hours of delivery
• Include your order number, clear photos of the item and its packaging, and a brief explanation of the issue
• Claims submitted after the 48-hour window will not be considered, regardless of reason
• If approved, we will issue store credit. Given the handmade nature of each piece, we are not able to offer replacement exchanges
• Store credit is valid for 12 months from the date of issue

If a Return Is Approved

• Return shipping, including international courier fees, customs duties, taxes, and handling charges, is the customer’s responsibility
• The item must be shipped back unworn, in its original condition, with all tags intact
• The parcel must be clearly marked as a “Return” to avoid additional customs charges
• We are not liable for items lost or delayed in transit. We recommend using a tracked shipping service

What’s Excluded

• Custom orders and sale items are final sale and not eligible for return, exchange, or credit
• Items returned without prior approval will not be accepted
• We are not responsible for items seized, refused, or destroyed by customs in the destination country